Q. I'm having problems with my agent,
what can I do about it?
Answer: I’m sorry to hear an agent is not performing professionally. These are the steps I would take to fix the problem.
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I would contact their Qualifying Broker to explain the problem. Most agents are sub-contractors of the Qualifying Broker. That means the Qualifying Broker owns the contracts between the agent and the agent’s client. Call the office phone number and ask to speak to the Qualifying Broker. Most Qualifying Brokers are understanding and want to solve the issue. Some will use the “delay” tactics. Such as “playing phone tag”, or “stating they’ll get back to you”. Give the Qualifying Broker a time frame and let them know the next step(s) you plan on taking if the issue not resolved.
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File a complaint with the Greater Albuquerque Association of REALTORS® 505-842-1433 and speak with the Professional Standards Administrator. Suzanne Powell direct number is 505-724-3466. The professional standards process plays a very important role. It helps ensure honorable, faithful and competent service to the public by enforcing the Code of Ethics.
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File a complaint with the New Mexico Real Estate Commission Complaint Procedure http://www.rld.state.nm.us/Real_Estate_Commission/complaint.html
- If you are seeking monetary awards you should seek action in civil court. Find yourself a good lawyer.
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Your question will typically be answered within one business day by email or phone. By submitting your question, you agree to allow ABQrealty.net to share your question and the answers we provide on our Answers Page. Your identity and personal information will not be posted on this website, nor transferred or sold to an outside party. If you provide your phone number, you agree to be contacted by phone.
John Mitchell 505-321-4800
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John Mitchell ABQ Realty Office: 505-275-1161 Fax: 505-422-5793 |
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